HUMAN FACTORS AWARENESS AND INDIVIDUAL PERFORMANCE ANALYSIS

(Two Day Course)

Introduction:
The need for Human Factors Awareness (HFA).
Recognise the relationship between HFA and Leadership/ Followership.

Personality Type:
Identify the 16 personality types.
Recognise how to assess another person’s personality type.
Identify how behaviour changes with the application of stress.
Recognise how to ‘de-stress’ any individual by the application of a knowledge of personality type.
Recognise how communications are effected by personality type.
Recognise how personality type manifests itself in the working environment.

Decision Making:
Identify the definition and purpose of effective decision-making.
Identify the factors that promote sound decision-making.
Identify the steps involved in sound decision making.
Recognise the barriers to effective decision-making.

Effective Communications:
Identify the definition and purpose of effective communications.
Recognise the barriers to effective communications.
Identify the benefits of the correct use of words, intonation and body language.
Recognise the implications and consequences of poor communications in the workplace.

Stress:
Identify the definition of stress.
Recognise the short and long-term effects of stress on the body.
Recognise the effects of stress on performance and decision-making.
Identify methods of dealing with stress.

Leadership and Followership:
Identify the definition and purpose of effective leadership.
Identify the roles and responsibilities of both a leader and a follower.
Recognise the roles of leaders and followers within your organisation.
Recognise the importance of feedback and the need for a non-blameworthy culture within an organisation.

Empowerment:
Effective use of empowerment.
Principles of delegation.
The benefits of empowerment.
Techniques for managing Human Error

Analysis of an Individuals Style of Leadership and Followership:
How do I contribute to the effectiveness of the team?
What areas can I identify where a different approach/style or attitude could improve the performance of my team?
How can I test my findings in the workplace?

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